Privacy Policy
Effective Date: January 1, 2023
The HopeLine (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the individuals and families we serve. This Privacy Policy explains how we collect, use, and protect personal information gathered through our website, online forms, social media pages, phone communications, and related services.
Information We Collect
We may collect personal information that you voluntarily provide, including but not limited to:
- Name
- Phone number
- Email address
- Mailing address
- Household or demographic information
- Appointment or service requests
- Information submitted through forms, registrations, or surveys
We may also collect limited non-personal information such as browser type, device information, and website usage statistics to improve our website and services.
How We Use Information
Information collected may be used to:
- Provide services and program support
- Schedule appointments and communicate updates
- Respond to inquiries and requests
- Improve our programs, website, and community outreach
- Maintain records for reporting and operational purposes
Privacy and Protection of Personal Information
The HopeLine respects your privacy. We do not sell, rent, trade, or share personal information with third parties for marketing or promotional purposes.
Mobile information, including phone numbers and SMS consent, will not be shared with third parties or affiliates for marketing purposes.
Information may only be shared when:
- Required by law;
- Necessary to protect the safety and security of our clients, staff, or organization; or
- Needed to provide services through trusted service providers operating on our behalf under confidentiality obligations.
SMS/Text Messaging
If you choose to receive text messages from The HopeLine:
- Message frequency may vary;
- Standard message and data rates may apply;
- You may opt out at any time by replying “STOP”;
- You may reply “HELP” for assistance.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.
Third-Party Links
Our website or social media pages may contain links to external websites. The HopeLine is not responsible for the privacy practices or content of third-party websites.
Children’s Privacy
We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian consent.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
The HopeLine
The Resource Center for Community Development, Inc.